Welcome to Sweet Bakery! Please read these Terms & Conditions carefully before using our website or placing an order. By accessing or using our site, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing this website and/or placing an order, you agree to abide by all the policies, rules, and terms set forth below. If you do not agree with any part of these terms, please do not use our services.

2. Products & Orders

• All images and product descriptions are for illustrative purposes. Actual products may vary slightly.
• Orders must be placed through our website or at our store. We reserve the right to accept or reject any order at our discretion.
• Customized orders require specific instructions. We are not liable for errors in customizations submitted incorrectly by the customer.

3. Payment & Pricing

• All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless stated otherwise.
• Payment must be completed before orders are processed or delivered.
• We reserve the right to update prices and offers at any time without prior notice.

4. Cancellations & Refunds

• Order cancellations must be requested within 2 hours of placing the order for a full refund. After this period, ingredients may already be in use, and only partial refunds (if any) may be issued at our discretion.
• Custom cakes are non-refundable once preparation begins.
• If you receive an incorrect or damaged item, please contact us within 24 hours of delivery for resolution.

5. Delivery & Pickup

• Delivery areas and times are subject to availability and may be affected by weather or other unforeseen circumstances.
• Customers are responsible for providing accurate delivery information. We are not responsible for missed deliveries due to incorrect addresses.
• Pickup orders must be collected during store hours unless otherwise arranged.

6. Allergies & Dietary Information

• We offer eggless and certain allergen-friendly products, but our bakery handles wheat, dairy, nuts, and other allergens. Cross-contamination may occur.
• Please inform us of any allergies at the time of ordering. We are not liable for allergic reactions due to undisclosed allergies or cross-contamination.

7. Intellectual Property

• All content, designs, images, and branding on this site are the exclusive property of Sweet Bakery and may not be reproduced without permission.

8. Limitation of Liability

• Sweet Bakery shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.

9. Changes to Terms

• We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with the updated date.

10. Contact Us

For questions or concerns about these Terms & Conditions, please contact us or email us at info@sweetbakery.ca.

Last updated: July 29, 2025